Terms of Use

Last updated: 2026-10-05

These terms govern your use of Luqora, a personal-style organisation app for iOS. We've kept them short and in plain language. By using Luqora, you agree to them.

If anything here is unclear, contact support@luqora.app.

1. Acceptance

By downloading, installing, or using Luqora, you agree to these terms and to our Privacy Policy. If you don't agree, don't use the app.

2. What Luqora is

Luqora helps you organise photos and details of your clothes, perfumes, watches, shoes, jewellery, and bags, build outfits from them, and get AI-generated outfit suggestions based on your saved pieces.

Luqora is a personal organisation tool. It is not financial, fashion, or styling advice. AI-generated suggestions are starting points, not recommendations from a qualified stylist.

3. Your account

You can use Luqora without an account (everything stays on your device) or sign in with Apple or Google to sync across your devices. We don't offer email/password sign-in by design.

You're responsible for keeping access to your sign-in account secure. If someone else gains access to your Apple or Google account, they may also gain access to your Luqora data.

You must be at least 13 years old to use Luqora, or older if the law where you live requires it (up to 16 in some EU countries).

4. Your content

You own the photos, names, notes, and other details you save in Luqora. We don't claim ownership of your content.

By using the app, you give us a limited licence to store, process, and display that content only to provide the service: showing your collection, syncing it across your devices, generating AI suggestions you've asked for, showing what you choose to share through Style Check (photos and piece details) to the people you share it with, and showing their responses back to you. If you answer someone's Style Check, you give us the same limited licence to show your response to the person who shared it. We don't use your content to train AI models or for any other purpose.

Only upload photos you took or have the right to use. You're responsible for what you save and share.

You can export a backup of your collection at any time (Settings tab → Backup → Export full backup: one ZIP file with your pieces, photos, outfits, and trips), or delete your account to remove everything we store.

5. AI features

Luqora uses Anthropic's Claude API for AI auto-fill (piece details from a photo), outfit suggestions, and packing lists. When you use an AI feature:

• The relevant photos and details are sent to Anthropic for processing (see our Privacy Policy)
• Anthropic doesn't use them to train its models
• AI outputs are suggestions only. They may be inaccurate, biased, or wrong, and they may name brands. Review them before you save or share them
• You're responsible for what you save and share. We're not responsible for decisions you make based on AI suggestions

If you're signed in, the free tier includes 10 AI auto-fills a month. Unlimited AI auto-fill and AI outfit suggestions come with Luqora Pro (see section 6).

6. Subscriptions

Luqora Pro adds unlimited AI auto-fill, AI outfit suggestions, and wear analytics, plus the other Pro features shown in the app.

• Price: the local price shown in the App Store before you buy, billed monthly or yearly
• Free trial: 7 days, on your first subscription only (see section 7)
• Billing: Apple bills you through the App Store. We never see your payment details
• Auto-renewal: subscriptions renew automatically until you cancel
• Price changes: we'll tell you before a price change takes effect, and it won't affect a period you've already paid for

Apple's standard EULA for in-app purchases also applies to your Pro subscription, in addition to these terms.

7. Cancelling and refunds

Luqora Pro is sold and billed by Apple through the App Store. Apple takes the payment, so Apple decides on refunds and pays them. We never see your payment details and we can't issue refunds ourselves.

Cancelling — On your iPhone, open Settings, tap your name, tap Subscriptions, choose Luqora Pro and tap Cancel Subscription. You keep Pro until the end of the period you've already paid for, and you won't be charged again. Deleting the app or your Luqora account does not cancel your subscription, so cancel it in Settings first.

Free trial — New subscribers get a 7-day free trial. If you don't want to pay, cancel at least 24 hours before the trial ends. Otherwise your subscription starts and Apple charges you. The free trial is only available on your first subscription.

Asking for a refund — Go to reportaproblem.apple.com and sign in. Choose "I'd like to", then "Request a refund". Pick a reason, choose Luqora Pro and submit. Apple usually replies within 24 to 48 hours. Apple's help page: support.apple.com/118223

If you're in the UK or EU — Apple's terms let you cancel your first subscription purchase within 14 days of getting your receipt, without giving a reason. Apple handles this through reportaproblem.apple.com.

If Pro doesn't work as described — Email support@luqora.app. We'll try to fix it. If we can't, we'll confirm the problem in writing so you can include it in your refund request to Apple.

Nothing in these terms takes away any rights you have under the consumer laws where you live.

8. Free tier

The free tier has no limit on how many pieces you can save. Cloud sync is free for anyone signed in. If you're signed in, you also get 10 AI auto-fills a month.

We may change tier limits with reasonable notice, but won't reduce limits for pieces you've already saved.

9. Acceptable use

Don't:

• Upload illegal content, content that infringes others' rights, or content depicting minors in an unsafe context
• Try to break, reverse-engineer, or circumvent the service
• Use the AI features to generate content that violates Anthropic's usage policies
• Resell or redistribute the app or its outputs as your own service
• Submit abusive, harassing, hateful, threatening, sexually explicit, or otherwise objectionable content through Style Check (shared outfits, ratings, comments, or suggestions)

We may suspend or terminate accounts that violate these rules.

Style Check user content. Style Check lets you share outfits and lets others submit ratings, comments, and suggestions. That is user-generated content. There is zero tolerance for objectionable content or abusive behaviour. You can report any shared Style Check or any response from inside the app or the web link; senders can remove responses and block respondents. We review every report and remove violating content and the responsible users, typically within 24 hours. By submitting a response you confirm it is lawful and not abusive.

10. Copyright and brand names

Brand names you or the AI add to pieces belong to their owners. Luqora isn't affiliated with or endorsed by any brand.

Copyright complaints: if you think something shared through Luqora infringes your copyright, email support@luqora.app with the work, where it appears (a link), and your contact details. We remove infringing content.

11. Termination

You can stop using Luqora at any time. If you're signed in, you can delete your account in the app: Settings tab → Danger zone → Delete account. Deletion is immediate and irreversible. It doesn't cancel a subscription — cancel that first (see section 7).

We may suspend or terminate your account if you violate these terms or if required by law. We'll give you reasonable notice unless the breach is severe.

If your account is terminated, you'll lose access to the copy of your collection stored in your account. Export a backup first if you want to keep it.

12. Disclaimers and liability

Luqora is provided "as is", without warranties of any kind. We work to keep it reliable and your data safe, but we can't guarantee that the app will be uninterrupted or error-free, that syncing will never fail, or that AI suggestions will be accurate. Keep your own backups using the in-app export.

To the maximum extent permitted by law:

• We're not liable for indirect, incidental, or consequential damages
• Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim

Some jurisdictions don't allow certain liability limits — in that case, those limits apply only to the extent permitted.

13. Changes to these terms

We may update these terms occasionally. We'll update the "Last updated" date and, for material changes, tell you in the app’s App Store update notes before they take effect. Continued use after a change means you accept the new terms.

14. Governing law

These terms are governed by the laws of the United Arab Emirates. Any disputes will be handled by the courts of Sharjah, UAE.

Nothing in these terms takes away any rights you have under the consumer laws where you live. If those laws give you stronger rights, or let you bring a claim in the courts where you live, those rights still apply.

15. Contact

For questions about these terms or privacy: support@luqora.app.

Company contact (SignArm Solutions (FZE)): contact.us@signarm.com.

Luqora is built and maintained by SignArm Solutions (FZE).